Rogers Xfinity app functionality failure

[Ottawarural]

At the start of November, when they change the name of the app and everything got updated all functionality relating to profiles, assigning devices being able to control anything on any particular device. Anytime you want to click on the additional profiles you have saved all you get is failures nothing works. It’s a piece of junk now hate it.

*Added Labels*

[RogersMoin]

Hello, @Ottawarural.

We appreciate you joining our Community and sharing your app experience after the rebranding.

The app rebranding should not have impacted any functionality. It's disappointing that the recent changes have disrupted your ability to manage profiles and devices effectively.

Can you clear the app's cache and data and uninstall it? Depending on the device, please install the app from the Google Play Store or Apple's App Store.

A fresh app installation should restore your ability to manage your home network. Please update us on the results.

Cheers,
RogersMoin

[Ottawarural]

How does one clear the cache on IOS devices for this app?

I have tried deleting and then reinstalling the app. And it did not rectify this situation.

I am hesitant to wipe or do a master rest as there are hundreds of devices assigned, organized etc in the app.

[RogersCorey]

You've taken the correct steps, @Ottawarural. There's no option to delete app cache on iOS. You'll have to delete the app, then reboot your device before reinstalling.

Regards,

RogersCorey

[Kyle_W]

Agreed, after their updating and integration to this Xfinity called app. There is big app flaw on my end, I can not see all functions on my end and had discussed with their Tech. support. They recorded the details based on my description and created a ticket on Dec. 22, 2024. Then a few days ago, I got text message from them saying this app issue is now fixed and ticket closed. Nothing is fixed, the exact same issue still exists in that useless app.

This is lying! What a huge liar! For some many times, giving me the bad experience. I am considering switch all my Rogers services to others who can be true and responsible for their services. 

[RogersCorey]

Good morning @Kyle_W!

I apologize for the ongoing inconvenience and any miscommunication that occurred due to this ticket closure. We are aware of this issue and a fix is on the way. 

In the meantime, we have a workaround that we can try if you would kindly send a PM to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

~RogersCorey