Ignite Home Connect app

[aspieser]

I've read through many other posts on here already, but I haven't been able to find a fix for the app issues that I'm having. I've tried accessing the HomeConnect app after logging into MyRogers - using the link provided in the myRogers app, and I've tried clicking on the app itself. Both ways I get to the sign in screen and once I click sign in, I'm on a white screen with a pop up saying "Sorry, that didn't go as planned" and a blue button to "Try Again". I can tell you that no matter how many times I try and click that try again button (and I've tried a lot!), I'm just stuck with it flashing back to the login screen, then flash back to the "sorry" screen. I can't even get to the point of entering my credentials. I've tried unlinking and re-linking my accounts, nothing. I've tried removing the apps and reloading, nothing. I'm stuck and frustrated! All I want to do is make sure my wifi pods are actually connected since they're all flashing

[57]

@aspieser 

1. Please update to the Rogers Xfinity app.

2. If you're using a device like a phone or tablet, try setting your browser to "desktop version" instead of mobile version. How you do that depends on your device and browser, but a web search should find it.

[aspieser]

Thanks for the response, but I'm not able to find anything while googling to be able to force an app to open in a desktop version, only when using a browser, which is not my issue. 

[57]

That's why I said browser. Often when an app needs authentication, the authentication page pops up in a browser.  Not sure if that's the case here.  Did you download the Rogers Xfinity app?

[aspieser]

 I did download the Rogers Xfinity app. I might see if I can log in on my ipad, now I'm wondering if pop ups are blocked on my iphone