Wireless

[horazio]

In 2024 I had delays with receiving voice messages on time as well as text messages. Once I got a note I had voice mail after 3 whole days! Simply shocking! I also had 3 to 5 hours delays getting notes about text messages. Otherwise upon receiving confirmation texts with codes they were mostly instant. Last time I had this was last week.

What might've caused these delays?

***Edited Labels***

[RogersZia]

Hello @horazio,

This is definitely odd. May you please confirm if these delays are specific to a location or it's happening in more than one places? Have you tried to reset the network settings? Depending on what device you currently have you should be able to find the feature under Settings. 

Please let us know if the issue persists after the network is reset. 

RogersZia

[horazio]

I use it in Downtown Toronto

Regarding network reset, is it the same as phone settings? I see Rogers listed & I selected it.

TY

[RogersCorey]

Good morning @horazio!

Thank you for getting back to us.

The steps to perform a network settings reset varies based on the device you're using. What kind of phone are you using here and what operating system version is it currently running?

~RogersCorey

[horazio]

It's SamsungSGH-S275M, model 2013, no data plan

[RogersCorey]

Good morning @horazio!

It looks like you're using an old model flip phone from 2011. The 3G network is set to be retired later this year so I would highly recommend that you upgrade your phone before you find yourself unable to connect to our network.

In your case, the voicemail issue is likely because you're using an older phone that has limited access to our network because it does not support all the spectrums our network operates on.

Please see this link for more info: 3G network retirement - Rogers

~RogersCorey