I'm a new Rogers customer and received my 1st Nokia Fastmile 5G Gateway modem on Monday. I followed the directions and tried connecting to the modem but it didn't accept the password or Wi-Fi key printed at the bottom of the modem. I called Rogers and spoke with a technician who said that the modem was faulty and that they would send me a new one. Got the new today and same problem. The password or wifi key did not work!!! Called Rogers tech support again and went through the whole process again : restarting the modem, resetting the modem, using the app to connect, even tried connecting the ethernet cable from Bell (still haven't caneclled thank God!!) directly into the modem.Fianlly the tech told me to og online and connecting to 192.168.1.1 on the web. Nothing. Also tried connecting with my iPhone, laptop, iMac... nada! nothing works. I thought maybe it had to do that my modem from my existing Bell provider still being active and might be interfering? Switched it off, nothing. Password still not recognized.... finally the tech said they couldn't do anything more and that I HAD to get in touch with Nokia directly... problem is THERE IS NO PHONE NUMBER for tech support with Nokia!!!! I'm at dead end and am super mad at Rogers for selling a product they don't properly support! What happens now? I guess I'll have to go back to regular old cable internet.... thanks for nothing Roger. Not impressed.
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