Connection timed out problem

[Krombacher35]

Hello there,

I am having this issue on my company laptop which has Windows 7 and Sierra wireless modem. Rogers connection manager shows that it is connected perfectly but when I try to surf on on internet every browser I tried shows "Connection timed out" notification. I tried to check my firewall settings but I couldn't do anything.

Thank you very much for your time

*Edited Labels*

[RogersCorey]

Hello @Krombacher35,

Welcome to our Community!

Have you tried rebooting the wireless modem as of yet? If that doesn't work, I can attempt some basic troubleshooting with you, however you may need to contact business support for full support.

Please PM us @CommunityHelps and I'll do my best to figure this out for you.

You can find instructions on how to PM us here.

Regards,

RogersCorey

[Krombacher35]

Can you please explain me how to reboot? If it doesnt work, I will absolutely send PM.

Plus my browser shows me that I need to do something to my windows 7 firewall? I didnt understand it too?

[RogersCorey]

Can you provide us with the modem model please?

Regards,

RogersCorey