I am writing to seek assistance with issues I am currently experiencing with my Chatr SIM card while living abroad in Amsterdam, the Netherlands.
To provide some context, my phone number, was previously part of my mother's Rogers family plan. I moved to the Netherlands last year to pursue my postgraduate studies. During a visit to Toronto over the summer holidays, I had some difficulties with getting cellular data on my original Rogers sim/plan. A Rogers representative suggested switching to Chatr, explaining that it was a more cost-effective, pre-paid alternative while remaining under the Rogers company. I was assured that I would keep my original phone number. Based on this information, I agreed to switch to Chatr and received my new SIM card with the same mobile phone number right there while I was in the shop. At the time, it seemed like a good idea.
For about the next week or so I was in Toronto, the Chatr SIM worked without any issues. However, a few days back I attempted to use my Canadian phone number for the first time since returning back to the Netherlands, and I realized the SIM card was showing no network signal. I needed to access my Canadian number to receive multi-factor authentication texts from my Canadian credit card. However, after inserting the Chatr SIM, I discovered there was no signal showing on my phone. I have tried all the troubleshooting steps, such as restarting my phone, toggling airplane mode on and off, cleaning the SIM card, resetting my iPhone's settings, and inserting the SIM into other devices. Despite all these efforts, the SIM has consistently failed to show any network signal. At the moment, I am not able to receive any calls or texts on this sim or number. It believe that Chatr may not be a network provider that is supported here in the Netherlands.
Given the importance of keeping my Canadian phone number, which is linked to all my accounts back home, I would like to switch back to my original Rogers plan. Before switching to Chatr, I experienced no network or signal issues while living in the Netherlands using my Rogers SIM card. My main priority here is to ensure the access to my original Canadian number. I do not want to loose this phone number, especially as I am no longer living in Canada and it is really important that I have access to this original phone number of mine. Please provide some guidance on how to proceed.
