Unmerging Rogers/Yahoo Email Address

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
I've Been Around
Posts: 1

Unmerging Rogers/Yahoo Email Address

Anyone have info on this:

I received an email a few days ago telling me that Yahoo and Rogers mail will be splitting and then last night my 10,000+ messages over 18 years at Rogers was wiped with a blank inbox.

 

Don't know what to even think of this....

 

*Edited Labels*

I've Been Around
Posts: 1

Re: Unmerging Rogers/Yahoo Email Address

Folder empty and missing after email account split

 

After the email account split, all my email folders are now empty and some email folders are missing. Does anybody have the same issue and know how to fix?

I've Been Around
Posts: 1

Re: Unmerging Rogers/Yahoo Email Address

I am also missing all of my emails and folders prior to today.

I'm Here A Lot
Posts: 7

Re: Unmerging Rogers/Yahoo Email Address

Help! All my old e-mail -- Inbox, trash, Folders has disappeared from Rogers Yahoo! 

I believe I might have seen one sometime in the last couple of weeks about changing to a new format of e-mail, but I deferred reading it until I got back from my mother's funeral.

 

Today, all the e-mail is gone. I don't know if I am more concerned about the foldered material (lots of valuable information belonging to groups I am on the board of) or the more recent ones I left there to reply to when I got back in town.

 

I have sent a restoration request to Yahoo! but I am not even sure if that was the right thing to do. Anyone have any insight into (a) what might have happened and (b) what I should do?

 

Moderator
Moderator
Posts: 1,507

Re: Unmerging Rogers/Yahoo Email Address

 

Hello, @9Lotus@Jeano623@lclchang@jpcloet

 

Welcome to the Rogers Community Forums! Smiley Happy

 

Thank you for posting your concern in the Community. My personal email account got unmerged as well so I can relate to your situation.

 

The good news is that all your old emails are intact and will be in the original @yahoo email account. The process of transferring the emails to the @rogers account will start with the newest emails first. You should see all your old emails copied over by the end of this month. If you must access an very old email, you can log into your @yahoo email for now.

 

Please visit www.rogers.com/separate-email-accounts for FAQs and other news regarding this update.

 

Cheers,

RogersMoin

 

 

 

I'm Here A Lot
Posts: 7

Re: Unmerging Rogers/Yahoo Email Address

So, not to be a pest or anything, but it's been a few days and very little has happened. I now have some of the e-mails from earlier in September, but am still missing some vital folders, all my contacts, and all the messages before September 5 or so.

I actually can't access them as advised, as near as I can tell. When I click on my name in the top right of the screen, I'm presented with my e-mail address twice; both links lead me to the same (sadly depleted) Inbox. One link asks me for more information, which I am reluctant to give under the circumstances.

If it helps, my domain is actually @nl.rogers.com -- because Newfoundland & Labrador joined on to Rogers as a result of an acquisition.

Moderator
Moderator
Posts: 319

Re: Unmerging Rogers/Yahoo Email Address

Hi @Jeano623,

 

Thanks for keeping us posted.  Have you had anything else restored since your last post?

 

As @RogersMoin mentioned earlier, it may take some time to have everything fully restored, however, you should be able to restore some things such as contacts on your own if you like.

 

To import contacts from your Yahoo! Email account to your  Rogers Yahoo! email account:

  1. In Yahoo! Mail, click the Contacts icon. 
  2. Click Actions drop-down and select Export
  3. Select Yahoo CSV and click Export now
  4. Log out of the Yahoo email account and log in to your  Rogers Yahoo! email account. 
  5. Click the Contacts icon. 
  6. Click the drop-down and select Import
  7. Click the Import button next to File Upload
  8. Click Browse to find the file you previously exported on your downloads folder. 
  9. Click Import.

 

Let us know if this helps or if you have anything else to share!

 

RogersShaun

I'm Here A Lot
Posts: 7

Re: Unmerging Rogers/Yahoo Email Address

Oh, darn! I thought I had replied yesterday. Just after I posted this, I got a response to a Facebook message I had sent some time before.
Nothing new has been restored but the very patient Rogers rep figured out how I could access the old version, including contacts.
So I am now better off if not perfectly off and I remain a fan of Rogers service.
Moderator
Moderator
Posts: 319

Re: Unmerging Rogers/Yahoo Email Address

Hi @Jeano623,

 

That's great news! I'm glad to hear you were able to find an alternative solution.  Thanks for keeping us posted!

 

Have a great day!

 

RogersShaun

I'm Here A Lot
Posts: 7

Re: Unmerging Rogers/Yahoo Email Address

Just an update for anyone who's following this -- it's the early hours of October 3 and my mail has still not moved beyond where it was last week.

 

@RogersShaun , @RogersMoin or anyone out there know what the latest ETA for the completed transfer-over of messages is?

 

Thanks!