I have rogers internet intermittent disconnect every 7 mins for 4 weeks. Rogers sent 6 tech to my home try to fix it and doesnt work. Then they called three times maintain team to check it and the result is the area is fine, but the problem is still there. The tech went my home and the phone tech support doesnt know what mdd time out means. I just sighed two year contract with rougers and the problem start at the 3rd day, NEED HELP!!!!!!!!
My roger internet is Ignite Internet Gigabit
with Modem: CODA-4582U
|4||12/22/2018 22:54:43||84020200||warning||Lost MDD Timeout; **Removed MAC due to privacy concerns -- RogersZia** CM-QOS=1.1;CM-VER=3.1;|
the docsis keep showing lost mdd timeout every 7 mins then i lost internet. after 1-2 min the internet back on.
This menu displays both upstream and downstream signal parameters
|Gateway IP Address||7.xx.xxx.x|
|DHCP Lease Time||😧 07 H: 00 M: 00 S: 00|
|Port ID||Frequency (MHz)||Modulation||Signal strength (dBmV)||Channel ID||Signal noise ratio (dB)|
|Receiver||FFT type||Subcarr 0 Frequency(MHz)||PLC locked||NCP locked||MDC1 locked||PLC power(dBmv)|
|Port ID||Frequency (MHz)||Modulation||Signal strength (dBmV)||Channel ID||Bandwidth|
|1||30596000||ATDMA - 64QAM||30.500||4||6400000|
|2||38596000||ATDMA - 64QAM||34.000||6||3200000|
|3||23700000||ATDMA - 64QAM||29.250||5||6400000|
|Channel Index||State||lin Digital Att||Digital Att||BW (sc's*fft)||Report Power||Report Power1_6||FFT Size|
Intermittency can be incredibly difficult to deal with to say the least! Thank you for providing your modem details, basic signal wise everything looks good. The Mac Domain Descriptor timeout isn't a concern though as that's more or less a note than it is a warning. The MDD is transmitted every couple of seconds on the downstream channels and if there's an excess of them dropped the timer expires and it begins looking for them again.
One off's like these can occur for a number of reasons but there's no indication as of yet that it's pointed to a connectivity issue.
Would you mind confirming for me what occurs with the light pattern on your modem when the connection drops? This could give us a better idea of what's occurring.
The light on the modem looks normal, one light blue one dark blue.
When the MDD timeout, I can not connect to internet and all my connection disconnected.
It takes 30 sec to 2 min to get internet back.
I have the same Error along with other Errors, Rogers sent 4 technician so far and they checked all the cables and removed all splitters inside the house, they also replaced the modems 4 times and the Errors still the same.
This menu shows the status of the device
The DOCSIS event logs is shown here
(Log file removed for security/privacy reasons. Please edit the CM MAC address before posting the file. /RogersMoin.)
Thank you for joining this discussion; intermittent connection can be quite disruptive.
We can look into diagnosing the issue for you. To get a better understanding of the problem, please answer the following:
I have the same problem, and I've had multiple technicians and endless hours on a hopeless support line
Tomorrow I'm supposed to be getting my modem swapped.
It's been almost 6 weeks of intermittent Internet use with the Rogers ignite business plan.
Tomorrow I have a call at noon with Bell Canada to put in Fibe. I'm hopeful between these two clowns (Bell/Rogers) I'll at least have one Internet access point working.
Final note, not sure who Rogers uses as outsource technical support but these guys are beyond hopeless.
@Duffy_YYZ if you haven't done so already, with previous multiple tech visits, you should be asking for a senior (real Rogers) tech. He or she should be able to solve the problem, or call in a maintenance crew. Assuming that you're in a house, how long has the external cable been place? Has it been replace during any of the tech visits?