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High Uncorrectable Codewords

RvanZyl000
I've been around

Hi All,

Recently signed up to Ignite Internet Gigabit 1.5 and have a XB7 modem.

 

I've noticed some intermittent spikes in latency while playing online games and wanted to see whether there are any abnormalities in my Rogers network connection parameters:

IndexLock StatusFrequencySNRPower LevelModulation

Downstream
Channel Bonding Value
17
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
657 MHz
279 MHz
849 MHz
855 MHz
861 MHz
579 MHz
585 MHz
591 MHz
597 MHz
603 MHz
609 MHz
615 MHz
621 MHz
633 MHz
639 MHz
645 MHz
651 MHz
663 MHz
669 MHz
675 MHz
681 MHz
687 MHz
693 MHz
699 MHz
705 MHz
711 MHz
717 MHz
723 MHz
825 MHz
831 MHz
837 MHz
843 MHz
350000000
42.5 dB
42.2 dB
42.1 dB
42.0 dB
42.1 dB
42.2 dB
42.4 dB
42.1 dB
42.3 dB
42.1 dB
42.5 dB
42.2 dB
42.9 dB
42.9 dB
42.8 dB
42.8 dB
42.3 dB
42.4 dB
42.1 dB
41.8 dB
42.0 dB
42.1 dB
42.3 dB
42.8 dB
42.9 dB
43.1 dB
42.8 dB
42.4 dB
41.8 dB
42.1 dB
42.1 dB
42.0 dB
41.9 dB
6.5 dBmV
8.3 dBmV
8.9 dBmV
9.1 dBmV
8.2 dBmV
7.1 dBmV
7.1 dBmV
7.2 dBmV
7.3 dBmV
6.9 dBmV
7.2 dBmV
7.5 dBmV
7.7 dBmV
7.6 dBmV
7.2 dBmV
7.1 dBmV
6.6 dBmV
6.5 dBmV
6.3 dBmV
6.2 dBmV
5.8 dBmV
6.0 dBmV
6.4 dBmV
7.2 dBmV
7.6 dBmV
8.1 dBmV
8.0 dBmV
7.5 dBmV
7.9 dBmV
8.1 dBmV
8.5 dBmV
8.7 dBmV
7.4 dBmV
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256
QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
OFDM
 

 

IndexLock StatusFrequencySymbol RatePower LevelModulationChannel Type

Upstream
Channel Bonding Value
1
2
3
4
5
Locked
Locked
Locked
Locked
Locked
21 MHz
25 MHz
32 MHz
38 MHz
4 MHz
2560
5120
5120
5120
0
37.8 dBmV
38.3 dBmV
38.3 dBmV
38.8 dBmV
435000.0 dBmV
QAM
QAM
QAM
QAM
OFDMA
TDMA_AND_ATDMA
ATDMA
ATDMA
ATDMA
TDMA

 

IndexUnerrored CodewordsCorrectable CodewordsUncorrectable Codewords

CM Error Codewords
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
1880814172
3422812006
3422820259
3422809454
3422830439
3422840013
3422846330
3422855348
3422861927
3422866883
3422874129
3422879526
3422884438
3422890185
3422897715
3422904574
3422913403
3422919066
3422927187
3422934367
3422940844
3422946266
3422949992
3422955872
3422963527
3422969523
3422975809
3422984336
3422990072
3422994960
3423000768
3423022655
1880814172
1812518422
608
433
370
241
475
331
407
402
600
389
419
843
937
417
479
575
497
424
412
276
419
510
464
434
351
403
272
200
278
388
438
1812518422
1213
1435
50
66
8
445
348
48
35
226
668
644
644
1670
305
339
275
463
361
91
11
17
176
359
318
308
84
32
0
21
33
65
1213

 

Are any of the numbers indicative of some issue with cabling or are they within normal ranges? It is my understanding that the uncorrectable codewords parameters should be zero.

 

Any assistance will be appreciated!

1 ACCEPTED SOLUTION

Accepted Solutions

Re: High Uncorrectable Codewords

RogersCorey
Moderator
Moderator

Greetings @RvanZyl000!

 

I am sorry to hear that you're experiencing degraded performance while gaming. I'd like to run some tests on your connection and look into the history of what's going on here.

 

Feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

 

Regards,

RogersCorey

View solution in original post

1 REPLY 1

Re: High Uncorrectable Codewords

RogersCorey
Moderator
Moderator

Greetings @RvanZyl000!

 

I am sorry to hear that you're experiencing degraded performance while gaming. I'd like to run some tests on your connection and look into the history of what's going on here.

 

Feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

 

Regards,

RogersCorey

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