There has been 4 'local outages' in the past one month. This has affected my job severely as I work from home. Every time the outage occurs, this what I do:
- reboot modem
- plug out and plug back in the LAN cables
- call Rogers tech support
- each time they tell it is a local outage and they would send people over
- the connection resumes after roughly 1-4 hours every time
I am so fed up with this. If a problem could be identified and rectified, it could make life so much easier. There are 4 people at home whose jobs depend on home internet and we've already lost pay for the outages. I would really like to know the issue or a technician to be sent to identify this issue.
Welcome to the Rogers Community Forums and thank you for your post!
Frequent loss of service can be very frustrating especially when it impacts on your work and I understand how important it is to have a consistent connection.
Are you still noticing interruptions since you last posted? You can get the status of your Internet connection in real time by visiting Network Help & Outages.
Click on check your internet network status and then enter your information and our virtual assistant Anna can determine if there is a service interruption in your area and ensure you get notified once we have an update.