Can't Call customer Service

[Ksing44]

I have tried calling every number on the rogers website to speak to a customer care specialist - as talking to the online chat, they cannot help me.

Every time I call I am told the customer care is closed but to talk to someone online. When I talk to someone online they direct me to the number I just called, say I can provide a contact number (which I have not been able to do). My matter is time sensitive but it is impossible to speak to someone.

Working hours say 9am to 7pm - its almost 11am... Please advise how I can speak to someone.

[RogersCorey]

Greetings @Ksing44!

I am sorry to hear that you're having difficulties getting support today. If you wouldn't mind providing some details regarding your time sensitive concern, we'll do our best to help!

~RogersCorey

[Ksing44]

I have been trying to cancel my services but the online support can't do that. So how am I supposed to cancel when I cannot speak to anyone. It is time sensitive because I don't want to continue to be charged for services I will no longer be using as of Saturday

[RogersCorey]

Which timezone are you located in @Ksing44? Please keep in mind that our call centre hours differ based upon the timezone you're in. 

If you're looking to cancel your services, you would definitely need to call in. 

Please see this link for the correct contact info: Internet Billing, Payments – Contact Us - Rogers

~RogersCorey

[Ksing44]

I am in EST. I have been trying to call since 10am EST and have called 10 separate times. I spoke with an online rep and they mentioned 'I should be able to call now" as if the number is being held off from calls.

[RogersCorey]

Were you able to get through @Ksing44?

~RogersCorey