Replace Ignite Remote

[ToBanks]

I've had Ignite for a number of years, and my remote is now worn out, with the main OK button now gone. Can you please send me a new one?

***Edited Labels***

[-G- · Accepted solution]

Rogers can provide you with a replacement Ignite Voice remote but you will need to contact them directly.  See the following post for more info: https://communityforums.rogers.com/t5/Ignite-TV/New-Voice-Command-Remote/m-p/526004

[ToBanks]

thank you. I have sent them a direct message.

[Rlogan7889]

One of my ignite remotes central arrow down button will not work. Basically a hole now. How do I get a replacement?

[57]

You can contact Rogers and they'll send you a new one. I find the best way is to PM the mods on this forum:

When logged into the forum, click on @CommunityHelps  .  On the page that comes up, you'll see a link near the top right of the screen to "send a message".  If you're using a tablet or phone, you may need to switch your browser to the desktop version. How to do that will depend on the device but a web search should find it.  There may be some back and forth required while Rogers get your personal information to look into your account.  Personal information is not allowed in this forum.  

When logged into the forum, check the envelope icon at the top right of the screen for messages.  You would usually also receive an e-mail that you have a PM, but it may have ended up in your spam folder...

Edit - this was also mentioned in the solution post to this thread.

[Ednah]

I had the same issue with one of my remotes.....my solution was to take it into a Rogers store and ask for a replacement.