Ignite Premier Package - Missing channels

[briansheen]

I just received a comparison document showing the Ignite Premier package against my current service.  I must be missing something because the American networks are missing in the Ignite package.  It seems that there are several others but because the layout is not a direct correlation it is hard to determine what is missing and what is added.  Any help would be appreciated. 

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[57]

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@briansheen wrote:

I... the American networks are missing in the Ignite package.  

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These channels are $3/mo with IgniteTV as the "Prime Time Pack".  This has been the case for over a year - see link below:

https://communityforums.rogers.com/t5/Ignite-TV/Changes-to-Ignite-TV-Channels-in-Packages-and-Theme-...

If you login to the various channel options or theme packs on the Rogers website you'll see all the channels in the various packages as well as various theme pack costs.  For example:

https://www.rogers.com/bundles/themepacks

[briansheen]

Unbelievable.  Is there no end to their attempt to nickel and dime us to death.

[57]

I agree that it may seem this way, however, depending on the package you choose, you get access to various Flex Channels that may make up for this depending on your channel desires and package chosen.

I now have access to quite a few channels using Flex that I had to pay extra for before.  You have to look at the overall package and your choices.

[Greendesk]

On the whole I'm seeing my Premier TV package go from 233 Total channels with 2 Add ons  move to 98 Total channels.  Can someone explain why?  I've been on hold for 2:30mins to speak with someone live to explain

[-G-]

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@Greendesk wrote:

On the whole I'm seeing my Premier TV package go from 233 Total channels with 2 Add ons  move to 98 Total channels.  Can someone explain why?  I've been on hold for 2:30mins to speak with someone live to explain

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It's crazy but MyRogers can be a discombobulated mess at times.  (You would be shaking your head if you saw what my account looks like now.). Part of the reason is that it has to consolidate data pulled from so many internal data sources, and it tends to do a poor job reconciling things when unexpected issues occur.  I also suspect that Its development was probably outsourced to multiple parties over time and/or coded by the lowest bidder(s).

MyRogers has always been a bit weird when they list the total number of Ignite TV channels that you subscribe to.  Many channels are double-counted; e.g. CTV Toronto shows up in "subscribed" as channel 8 and channel 138.  Sometimes, a web site glitch lists only the channels that are included in Premier, not the ones that you subscribe to through Theme Packs.  When a channel is about to get removed from the lineup, it may also no longer get listed in the channel count even through you are subscribed to it.  The Rogers product teams have also changed the structure of the Premier bundle over time and MyRogers does not always deal with this correctly.

The main thing that you need to concern yourself with is that you continue to see all of the Flex Channels that you are entitled to.  If this is correct then you should be getting all of the channels that you are entitled to with Premier, despite what is or is not listed on MyRogers.

[james039]

If you've changed packages recently, they have modified "Premier" so that instead of letting you choose 86 flex channels, you can now only pick 63. Meanwhile, it costs the exact same price. They also made the US networks a $3 add-on when it used to be free. This in addition to the fact that over the past few years, Peachtree TV, Paramount Network, and BET, have been removed from the lineup. A-side is coming down in a few weeks too, but this one isn't rogers' fault, the channel is shutting down.

[User_1846120]

I accepted an offer to upgrade my internet as a result I have 0 flex channels. A technology companie should know what they are doing but in Rogers case they have no clue what they are doing. I can't wait for fiber from Bell to my neighborhood.

[-G-]

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@User_1846120 wrote:
I accepted an offer to upgrade my internet as a result I have 0 flex channels. A technology companie should know what they are doing but in Rogers case they have no clue what they are doing. I can't wait for fiber from Bell to my neighborhood.

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If you see "0 Flex Channels" on the MyRogers Ignite TV page, just wait 10-15 seconds.  It should update and show the correct number of Channels and Flex Channels.