Porting telephone number to Ignite home phone

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I've Been Here Awhile
Posts: 2

Porting telephone number to Ignite home phone

When I signed up for Ignite Internet, TV and home phone I was told I would be able to port my existing POTS phone number to the Ignite home phone. The Ignite home phone came with a 343 area code number, my existing number is a 613 area code number (Ottawa, we now have two area codes). Now that I am ready to port the POTS number (still active) to the home phone, Rogers tell me they can't do it because the Ignite home phone is on a different exchange to the POTS number.

 

Does anyone know the rules regarding local number portability (LNP) as they pertain to my situation? If it is as simple as the phones needing to be on the same exchange, then Rogers would have known my number couldn't be ported when they told me it could.

 

A complication is that the phone lines are on different area codes, but as I see it, still in the same local exchange area, so I'd be surprised if number portability didn't exist.

 

Clarification of this frustrating situation would be appreciated.

 

 

 

***Edited Labels***

 

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Resident Expert
Resident Expert
Posts: 1,507

Re: Porting telephone number to Ignite home phone

@philipw  If you had an agreement with Rogers to port your existing number, they should be able to do it.  They may need to re-provision your Home Phone service but it still should be possible, provided that your landline provider (Bell?) will allow the port.

 

Here is Rogers' support page for transferring phone numbers: https://www.rogers.com/customer/support/article/transfer-your-number-to-rogers-help-support

 

To check whether your existing phone number can be ported, go to https://voip.ms/en/phone-numbers/canada and enter your old phone number.  If your number can be ported to voip.ms, then Rogers should be able to transfer your number as well.

 

Port-outs are typically done when you activate the service.  Doing it afterwards complicates the process.  With some providers, there is an additional change.

 

Would you also like to connect the Rogers Home Phone service to your in-home telephone wiring?  If so, before you can do that, you will first have to get a tech to disconnect the incoming Bell line from you in-home telephone wiring, then wire in your Rogers service.  If you have a monitored home alarm system, this adds additional complexity because you need to ensure that your alarm system can still seize the telephone line when it needs to call the central monitoring station.

 

Like I said, it is MUCH easier to do this all at once at the time of installation rather than afterwards.



I've Been Here Awhile
Posts: 2

Re: Porting telephone number to Ignite home phone

Thanks for the reply, I did respond a couple of days ago, but it hasn't appeared in the thread, hopefully this message isn't a duplicate.

 

I tried the VOIP link you posted, for my number it gave me some rates, so I assume this means the number can be ported.

 

Given this, I'll have to give Rogers another try, however, on my two previous attempts I got different reason why they couldn't do the port, so I am not confident on success, however, maybe third time lucky.

 

Regarding the wiring, I can do this myself, I already tried hooking up the house wiring to the Rogers modem as a test and it worked just fine with the 343 area code number. So I only need Rogers to port my 613 number and I can redo the wiring change myself.

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I've Been Around
Posts: 1

Re: Porting telephone number to Ignite home phone

FCC rules require simple ports, which generally do not involve more than one line or more complex adjustments to telephone switching equipment, to be processed in one business day. You may be able to use your phone within a few hours for changes among wireless service providers. However, porting from wireline to wireless service may still take a few days.