Call Display Feature Not Working For My Home Phone

[bassiakhil]

I recently started on my new home phone and internet connection from rogers. But although my home phone number displays on call to my mobile or other numbers. The home phone does not display the incoming caller id. What can be the cause of it?

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[RogersTony]

Hello @bassiakhil,

Welcome to the Rogers Community Forums! 😃

Caller ID is an essential feature for any phone service so we definitely want to look into this for you to see what could be causing this and find a solution ASAP.

When receiving an incoming call is the phone screen completely blank? If it is your first time using the service it's possible the feature may not be provisioned properly on your account. We'd need to pull up your information on our end to confirm. Please send a Private Message to @CommunityHelps so we can get started on this for you.

If you are not familiar with our Private Messaging service please Click Here.

RogersTony

[bassiakhil]

Yes its just been a month since i have been using the service. When i receive an incoming call, it just displays "incoming call" . My phone has built in caller ID feature, so its most probably service provider issue