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Ombudsman

GTO2
I've been here awhile
Does Rogers have an Office of the Ombudsman?
7 REPLIES 7

Re: Ombudsman

57
Resident Expert
Resident Expert

Rogers has "Share a Concern" which is office of the president. I always get a timely response when using this option, but only use it for serious matters that I cannot resolve through the normal channels:

 

https://www.rogers.com/contact/share-a-concern/

Re: Ombudsman

GTO2
I've been here awhile
So that would be a “no” to whether they have that Office.

Re: Ombudsman

57
Resident Expert
Resident Expert

Depending on what your issue is, there is the CCTS.

 

https://www.ccts-cprst.ca/

Re: Ombudsman

GTO2
I've been here awhile
Okay. Thank you for your help. I appreciate it.

Re: Ombudsman

Lalala1114
I've been around
This is a fairy story!!! I’m going around and around and around

This email just leads you back to the Rogers call centre blah blah blah

Re: Ombudsman

Mohammad2003
I've been around
I want to file a complaint against ROgers Company. Every month, it pays $522, and I wrote the contract for $129 with the phone. Why are the extra bills? May I know?

Re: Ombudsman

Good evening @Mohammad2003,

 

Welcome to the Community!

 

You've come to the right place. We will be happy to review your account and give you a breakdown of why your account balance is higher than your monthly charges.

 

Please send us a PM @CommunityHelps so we can take a closer look at your service. Click here to get started. 

 

 

 


RogersZia

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