So great that we as a community have this space 🙂
Consumers are protected in Canada, if you have any issues with Rogers or any other business I have assembled a list below. I will update as I find more.
Consumer Protection:
- Laws vary by province
- Google 'Province Consumer Protection' to find your local office.
- This link to the Ontario office provides a great overview of your rights as they relate to collection agencies:
https://www.ontario.ca/page/credit-reports
- Can only help with collection agencies
CCTS (Commission for Complaints for Telecom-Television Services)
- https://www.ccts-cprst.ca/
- Funded by rogers etc. so not sure how effective they will be.
CRTC
- If your issue is related to a landline CRTC can help
- File a complaint here
Better Business Bureau
- Since CCTS is affiliated with Rogers, BBB might be your better avenue.
- https://www.bbb.org/
