Transferring to Forums from MyRogers PROBLEM, (plus one more)

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ColdGranite
Resident Expert
Resident Expert
Posts: 191

Transferring to Forums from MyRogers PROBLEM, (plus one more)

There is a problem if I am logged into myRogers looking at "my services", and decide to transfer to the community forums while still logged in.

 

When I get to the forums,,, ie: here... the top right does not show my user name as is normal.  Instead it just shows the "signin/register" indicator.  If I click on that, it appears to go back to the main myRogers briefly... realize that I am already logged in... and comes back to the forum with no change.

 

The result is that I cannot access my private messages in the forums, if I log in that way.

 

I have to go BACK to myRogers... Log out, THEN click on community forums while logged OUT.  When that gets me back to the forums, the signin/register button now works and I get to sign in.  But this time, I stay in the forums, and the top right shows my username and I can access my profile/messages.

 

AND THE SECOND THING:

Here I am typing a message in "community lounge".   The top line shows my navigation:

"Rogers Community Forums / Lounge / Community Lounge / New Message"

If I were to click on "lounge"  (a sub-forum of "Rogers community forums")... I will get a list of all the sub-forums under "lounge".  But if I click on the TOP level ("Rogers Community Forums")... I do NOT get a list.  There is no way to know what sub-forums exist.    Yes, I can do a search on something, then pick a message and that will put me in some sub forum, then try to navigate back from there... but it would be a lot cleaner if I knew from the start what sub-forums exist.  



57
Resident Expert
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Posts: 4,015

Re: Transferring to Forums from MyRogers PROBLEM, (plus one more)

There are several previous threads regarding the problems signing in and navigating the forums (see link below on Community Questions/Suggestions).  I have always treated MyRogers and the forums as two separate websites.  I log out of one before logging into the other. This usually precludes many issues.

 

https://communityforums.rogers.com/t5/Community-Questions-Suggestions/bd-p/CommunityQuestions

 

If I've been on the forum recently and login to MyRogers, sometimes when I click on a link in MyRogers I'm taken to a page in the forum instead of the appropriate MyRogers page - for example "Internet Usage". When this happens I click the back button and try again.  This usually works.

 

There are several parts of the forum which do not show unless you're logged in...

 

Here's a sample thread showing the various issues which go back years. I'm happy when I can actually login to the forum because there have been several issues in recent years that prevented even logging in for some people...

 

https://communityforums.rogers.com/t5/Community-Questions-Suggestions/Signing-in-to-the-forum/td-p/3...