Same situation here. Received a notification from Rogers that my device and free Sonos speaker was shipped on December 7 with a FedEx tracker number. Checked the tracker later that day on the FedEx site. Indicated overnight delivery service and arrival date of December 8th. Needless to say the package did not arrive the next day. In fact it still hasn't arrived and since Dec 8th the FedEx status simply says "Scheduled Delivery Pending". I've spoken to both Rogers customer service and FedEx. Neither has an explanation or an estimated delivery date. All I get is "we're really busy...Covid...holiday season...hopefully soon...". I'm told my phone (which I paid for in full) is sitting in a FedEx warehouse in Mississauga. Can I send a courier (UPS, DHL, Purolator, etc.) to pick it up from FedEx?