For those who are interested in expressing their point of view on your provider services (could be Rogers, or any other you have had recently), this is your chance to express your opinion through Mobile Syrup's annual customer service survey.
One area highlighted in the last survey as issues was:
1. “Non-disclosure of terms/Misleading information about terms.”
2. length of time to reach resolution on an issue.
3. Number of pages on a web site to find details.
(from the link, and from the past survey)