09-12-2024 05:41 PM
I upgraded to Popular TV pkg on August 21st, I was told at that time I would have Disney Plus Free and would receive and email in 7 days with a link (not sure why the long time period to wait for this) but I did not receive an email on Sept 1st. I explained I hadn't received an email yet and again they told me I would receive an email within 5-7 days with a link!!!! As of today I have still not received anything!!!!
I will call one more time to try and find out what the reason is for this but I am not impressed with this service. I have read many posts from other people saying the same thing. What is going on!!!!! I really can't wait to hear the "reason" for this delay! Stay tuned!!!!
09-12-2024 08:12 PM
See this thread: https://communityforums.rogers.com/t5/Ignite-TV/Rogers-offers-Disney-ad-supported-to-Rogers-TV-custo...
... and this post: https://communityforums.rogers.com/t5/Ignite-TV/Rogers-offers-Disney-ad-supported-to-Rogers-TV-custo...
Have you tried issuing the "Activate Disney Plus" voice command?
09-15-2024 08:14 AM
This did not work, I was on phone for the 3rd time with Rogers regarding my issue and I am not impressed with the confusion and "stories" I'm being told about sending me the "link" to activate Disney Plus. I was on the phone for an hour on Friday and now they are going to call me on Monday to see if I have yet received an email with the information I require. I will be cancelling my rogers service if this is not fixed on Monday. Totally ridiculous!!!!!!!
09-17-2024 08:09 AM
Good morning @1_25n,
Did you receive your call yesterday? Please let us know if you've received the email. Thank you!
Regards,
RogersCorey
09-17-2024 08:20 AM
No I did not receive a phone call yesterday not did I receive an email to activate my Disney Plus subscription! And I am not surprised!!!! They kept me on the phone for an hour saying I would receive a call "for sure" on Monday!!!! The person I spoke with name was Sasha, I am at the end of my patience with Rogers at this point. If I have to get on the phone "again" today, when I have time to call, I will be requesting to speak with a manager or someone in charge to finalize my issue one way or another - cancelling my service or receiving the service I am entitled to.
Very very dissatisfied with Rogers!!!!!!!
09-19-2024 08:04 AM
I apologize for the delay in getting you your Disney+ subscription. We'd be happy to take a closer look to see what is going on! Feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.
Regards,
RogersCorey