Why are both Rogers and Shaw billing me?

[Laura991]

I'm being billed $192.00 per month by Shaw and $198.48 by Rogers.

My total bill for Internet and phone is almost $500.00 a month.  I'm retired.  I can't afford this.  Shaw says my account has a credit of $600.00 but nobody can tell me a) why I'm still being billed, and b) why I have not been issued a refund. 

I need to go farther up the food chain.

Who do I contact?  Specifically, who do I contact?

[RogersCorey]

Good morning @Laura991,

My name is Corey and I am sorry to hear of this double billing situation. I would be happy to look into it for you. If I am unable to resolve this for you and this situation needs to be escalated, I can do that for you too.

Please feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

~RogersCorey