I have now been on hold for 1 hour and 37 minutes while they tell me "they are experiencing heavier than usual call volumes" (at 130pm (PST) on a Friday afternoon). How can they be having heavier call volumes unless Canada is full of morons (like me) who opt to stay on hold?
WOW .... someone answered the call 1 hr and 48 minutes into the call. Initially, she said she could not understand me so I moved my phone.to a better-known place in my office. She said she still couldn't hear me. I told her that it must be Rogers service as the cell I am using is on their plan and ... POOF ... she hung up. 2 hours of my day WASTED. To say I am a little peeved would be a vast understatement.
Rogers needs to have a service whereby you "will not lose your position in the queue and can opt to leave your phone number and they will call you back". A lot of other companies do that including almost ALL of my suppliers.
Stop wasting your customers time (who pay a pretty penny for your services). We have our internet, 3 cells phones, a tablet and our landline with Rogers (because out west, where else is there to go ... Shaw was the last western based company) and pay almost $300 PER MONTH for this so called service..
