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Why aren't customers automatically in Ignite?

gisuck
I'm a Reliable Contributor

I'm currently still on the old grandfathered Rogers Ultimate 1TB paying $130/mo + $12 modem rental fee. Why hasn't rogers taken the courtesy of updating peoples account to the new Ignite since it's the same speed teir, no caps, and a much lower price? What's the catch that I missing since I have to phone in and manually update my account? It doesn't seem much sense for Rogers to do this.

1 REPLY 1

Re: Why aren't customers automatically in Ignite?

RogersShane
Product Manager
Product Manager

@gisuck  Unfortunately we cannot simply make this change to a customers account without first having a conversation with them on what would be the best plan for them, as their needs may have changed.

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