Thank you for your response. I should clarify that the issue I am having is not with deleting series from Navigator but deleting individual recordings that have long passed the recording date but are still showing as being scheduled to record. Some of these date back to 2016.
@cfillion1: If yours are series recordings, which they sound like they are, you need to go into the Recorded/Tiles/Grid view and delete from there. That looks like the picture that I provided a link for in post 13 - the one with 8 recordings, most of which will have pictures of the programmes.
I'm not sure if you can delete (empty) series from the scheduled recording list, or the recordings list - only from the grid/tiles view. Of course you can also wait until there is a recording in that one you want to delete and then delete the series per the instructions at the bottom of post 13 (which may also work if you find the programme under your scheduled recordings list). Those instructions are a bit convoluted, but do work. If you can't get it to work, read the instructions to someone else in the home. Sometimes your own "muscle memory" precludes following the instructions exactly. Hope that helps.
I did eventually find the series way down in the 'zombies' as suggested, so thank you for that. This is truly the most convoluted, counter-intuitive thing I've encountered with the system though. Why so difficult? "Delete Series Recording" should be part of scheduled recordings - it seems like a no-brainer to me. Hopefully they'll address this in future updates. Thank you for the help.
@cfillion1: Thank you for the feedback. I'm glad you were finally able to find them.
Interestingly, "Zombie" recordings are not even view-able on the Home Edition app, only programming that has a recording scheduled in the next week...
I'm not sure if there will be any major updates to Navigatr since IPTV is supposed to be coming in the near future. Here's a list of other Navigatr issues...
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You have a real strange issue here, I'll give you that! What you're describing here should be impossible unless you have another PVR or you've attached a PVR extender to your network. The recordings you're seeing must be stored on another box in the home as we do not have any cloud storage for recordings.
In a situation where there is only one PVR in the house, the recordings are stored locally on that PVR hardware only. Under this circumstance, exchanging for another PVR should leave you with a blank slate.
Please confirm if you have another PVR or an extender in the house. If you do not, we'll have to go back to the drawing board on this and dig deeper.
Rogers told me if that didn’t work to do a factory reset, which I did and still everything was their. So I decided to exchanged my main pvr, and when everything was set up, guess what all the old listings were still there.
I was also wondering how this was possible. As mentioned by @RogersCorey, the only possible explanation is that you have WHPVR (Whole Home PVR setup) and the recordings are on another PVR in the home. You should be able to do a reboot of the "other" PVR and delete recordings by accessing that PVR directly, not indirectly from another box. A Factory Reset of the "other" PVR would also erase any recordings on it. Go to "Settings - Scroll up one to "Troubleshooting" and select "Factory Reset". This must be done on that PVR itself, as mentioned above.
There is one other possibility and that is that the MoCA filter was not properly installed at your home or in a neighbour's home and you're seeing your neighbour's recordings. This is highly unlikely, but a remote possibility. You would have to call for service if our previous recommendations do not apply.
@Tonia1974 : Thank you for getting back to us. This is very strange and should not be happening. Would you please look at the front of each of your 4 boxes and write down the model number for each box and report back to us? They should be numbers like 4642, 8642, 9865, etc.
The 8642 and 9865 models are PVRs, so if you have more than one, that's where the scheduled recordings may be coming from... You would need to go to each individual PVR, and do a factory reset as I outlined in my previous post. The 4642 is a set top box and is not a PVR. For it you can simply do a reboot. All of the boxes should be rebooted to get them back to proper operation.
Here you go - you cannot select the ones you wish to keep, but you can quickly select the ones you want to delete. One tip though, don't select too many at a time because the PVR can become overwhelmed. Try selecting say 10 at a go.:
The following link is for zombie recordings (ones that air sometime in the future), but the method will work for any series:
If the scheduled series recording is not a zombie, then you can simply go to the scheduled list, find the scheduled recording and select "view series", then select "scheduled" on the right side, then scroll down to "cancel series recording".
@Tonia1974 : Please reply completely to the questions in the first paragraph of post 30 of this thread. Link below:
If you wish, you can then (yourself) go into the settings - troubleshooting menu and do a factory reset of each box, since what you say is happening, shouldn't be possible.
I'm having a strange situation with a 4K PVR box that I recently acquired. There were a bunch of series scheduled from the previous owner, and I had deleted them. Now, for some reason I still get some scheduled recordings from these, they appear suddenly, but when I go into the scheduled list, there is NO series settings button to press, so no series to clear. I can't understand where these are coming from. The only thing I can do right now is delete the individual episodes scheduled to be recorded.
I thought about doing a factory reset, but where could these scheduled episodes be coming from? Never experienced anything like this with a 9865 in all my years of use. I thought there was some sort of online recording scheduling but that's all gone now (no sign of it in anyplace tv app and the old app is gone now)
@mf152 : You're looking at the wrong part of the "recordings" display. If a recording is not scheduled for the next week, but it returns, it will be recorded if not properly deleted. Here are the instructions:
These "zombie" recordings are usually near the bottom of the Tiles view, above your next scheduled recordings. Zombie recordings do not appear under the Scheduled recordings.
PS. It looks like the link in post 13 to the pictures is no longer working properly, however, the instructions should still work. Remember to look in the Tiles view for your zombie recordings. Instructions follow again below:
In the Tile/grid view (the one that usually shows pictures of the recordings), find your zombie scheduled recordings by scrolling down and then follow the instructions in the link I previously provided (and repeated below) to delete them (one at a time). Let me know how that goes.
1. Find the zombie (or other scheduled series recording) in your tiles view
2. Select the zombie or scheduled series recording.
3. Select "Scheduled" on the right side of the screen.
4. Select "Cancel Series Recordings" (which becomes visible after step 3.)
You don't have to wait for anything to reappear. Any "zombie" recordings will be viewable in the tiles view. If there are no zombies there, nothing (except what you scheduled and airs in the next week) will record. Make sure you do a regular reboot at some point when the PVR is not recording.
In the tiles view, sort by date (not sort A-Z) the zombie recordings will be below your recorded programming and above your scheduled recordings.