When will Rogers support family sharing and/or standalone plans for Apple watches?

[User7229]

When is Rogers going to support this?

I tried ordering 2 apple watch SE through customer service and they offered the "FREE watch plan for 2 years" promo but they don't do the orders online or on phone, said I had to go into the store so I called 8 locations and all of them said they don't carry the SE ever (not just out of stock), so I got back on chat with Rogers and they assured me that I can just go to the Apple store, buy the watches and they'd still give me the 2 year FREE watch plan promo (I have this in writing from the chat transcript), so I went to Apple (which is an hour away from me) bought 2 watches for $901 came back to activate them and NOW they are finally telling me I can only set up 1 and it has to use my phone number, not it's own number... I mentioned it was for my TWO kids all along... Now I have useless $900 worth of watches or I have to switch to Bell after 20 years with Rogers.

When will family sharing be supported? 
When will standalone watch plans be supported? Just like a tablet plan, why can't we do this? 

As a workaround, can I just connect the watch plan to the phone number of my kids tablet plan instead of my personal number and then Customer relations/retention can just credit me back one of the $15 fees? There has to be a way they can accommodate this?

Customer service, please contact me. I am very disappointed about this after 20 years with you - this is a huge let down... especially the communication error - if you don't support this, every rep should know and mention it from the very beginning. 

[RogersZia]

Hi @User7229,

Welcome to the Community!

At this time there are no significant changes to the current options available for the Apple Watch with Rogers.

Here is what you will need to activate an Apple Watch plan:

• An up-to-date iPhone connected to the Rogers network and an Apple Watch that supports GPS and cellular functionality.
• A Rogers postpaid wireless account with a compatible Rogers plan.
• A MyRogers account profile associated with your primary iPhone number.

I hope this helps.

RogersZia

[thomas8194]

We need Rogers to support Apple watch Family setup, it has been requested by many customers many times, for years.

[Nougat42]

Does Roger’s plan to support family sharing? Or is there another way to connect an Apple Watch that doesn’t have its own phone to my own iPhone that I have Roger’s data sharing on?

[Menelaos]

Good afternoon,

This position by Rogers does not support inclusivity and is quite disappointing. As a customer of Rogers since 1989, I am currently considering switching to a competitor that does offer Family Sharing for $10-$20 per month. The stance, and the above answer, do not address a current need by customers.

On behalf of customers, I urge Rogers to reconsider because more and more parents will be looking for options.

[psheldon]

Apple Watch For Your Kids

When oh when will Rogers support this?

https://www.apple.com/ca/apple-watch-for-your-kids/

If Bell and Telus (legacy technology) can support it, why can't the countries biggest provider? My 11 y/old is desperate for an Apple Watch but because he's too young to have his own iPhone and because we are on Rogers he can't have one.

Unfortunately where I live, Bell and Telus reception is v poor, otherwise I would switch just to get Apple Watch for Kids.

[EQM13]

Rogers needs to get up to speed with ALL of the data that is showing how young children should NOT have phones before age 14.  Studies are showing that the mental health of young people is suffering immensely due to the “phone based” childhood and the data is urging parents to consider other options to ensure child safety.  Hence, the need for family sharing for Apple Watches.

 There is a huge need for these plans to be available to families to ensure safety for kids without the negative impacts that a phone can have. Rogers, PLEASE do some research and get on board with Telus and Bell with these plans to help support families and kids. Hoping we hear this option becomes available in the VERY near future!