New Apple Watch 6. Trying to register on phone through Watch app. Get to MyRogers signin page to activate cellular service on my watch. I enter my userid and password and press "Sign in" but have been getting "Sorry there's an issue on our end. Thanks for your patience while we fix it. Please check back later.". I've been seeing this since last week and it's still there today (Monday). The userid and password are correct. I have a Rogers Infinite plan to share the watch with. And of course the watch is cellular capable.
Congratulations on your new Apple Watch Series 6, and welcome to Rogers Community Forums! 😃
Sorry for the delayed response; were you able to activate your watch since you have posted? We can look into your MyRogers sign-in issue and help complete activating your Apple Watch. Please send us a private message at @CommunityHelps. You can find details about our private messaging in this blog.
Well this is certainly not the experience we'd have intended for you! I do hope it's been resolved but in the event it has not yet, feel free to reach out to us @CommunityHelps at your convenience and we can take a look into the progress on your open ticket. Have you received any updates as of yet?
For more information on our PM system you can check out our blog here.
I’m not qualified to help in that area but it’s possible you need approved for a second line, or you have to wait for them to approve the line for you after signing up the watch ( in which case the issue may resolve itself if you wait a while). I had two lines (iPhone and iPad cellular) and Rogers mentioned they had to ok the third device as they helped solve the original issue. If it doesn’t resolve itself by tomorrow You should contact Rogers and walk through the issue with them. Sorry that’s all I have to offer. Let people know the outcome.