28849 - 2FA Number - not receiving messages

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AuntieBlondie
I've Been Here Awhile
Posts: 2

28849 - 2FA Number - not receiving messages

I just switched to rogers and I am setting up my accounts etc. I am not receiving any 2FA codes from ANY apps using the number 28849. I goggled a bit but the stuff I found was useless - how do I get this solved?! How do I get the number added as a trusted number?!?

 

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RogersTony
Moderator
Moderator
Posts: 1,203

Re: 28849 - 2FA Number - not receiving messages

Hello, @AuntieBlondie

 

Welcome to the Rogers Community Forums!

 

We appreciate you posting your concern regarding short code SMS. I know how important it is to get all of your apps and accounts setup properly. 

 

Short code SMS providers must be approved by the CWTA. You can find a list of the current short code programs here: https://www.txt.ca/en/current-short-code-programs/.

 

If it is not on the list then it may not work on the Rogers network. Do you have the option to complete the 2FA verification via a phone call instead?

 

RogersTony

 

AuntieBlondie
I've Been Here Awhile
Posts: 2

Re: 28849 - 2FA Number - not receiving messages

Sadly that is not an option. I need to get this text message. I just switched from freedom to rogers - a bit disappointed, as this verification is quite important to me. Is there a way to get it to the CWTA "approved" list? There's millions of users within the service itself that uses said authentication, I am baffled to say the least - I can't be the only one stuck.

 

 

Update: It is listed in the link you (@rogerstony) have provided. So why doesn't it work?

RogersTony
Moderator
Moderator
Posts: 1,203

Re: 28849 - 2FA Number - not receiving messages

Hello again, @AuntieBlondie

 

Thanks so much for confirming that it is on the list. We'll need to escalate a ticket to have this investigated for you. Please send us a private message @CommunityHelps so we can get started on this for you.

 

Not familiar with our private messaging system? No worries, click here.

 

RogersTony