S24+

[clarencevokey]

Got the new S24+ frustrated,
Slow connecting and refresh very poor, just trying to get to this page took forever. Got a callback today, manager said reinstall app and take Phone.to Samsung. Wow!
I'm paying rogers for the hardware not Samsung.
Anyways looking more like rogers missleading. I'm sure the CEO or rogers doesn't have an issue with dropped signals or buffering.
Looks like I'm on my own here.
I expressed needing a new phone, they won't have anything to do with that.
Been a customer for a while and never miss a payment.
Oh the manager talked about throttling, well this one not at peek performaence but if I use to much data, be sure it will slow down.
Not happy.
I get it Barrie area has no issues, but I do, so because the masses don't, I don't get help fixing my issue.
Thanks guys

***Edited Labels***

[RogersJermaine]

Hello @clarencevokey,

Thank you for joining us here on the Rogers Community Forums! We appreciate your post and feedback. Are you having device specific issues related to the phone itself or service-related issues such as dropped calls or SMS messages not going through?

If you can let us know some more information about the problems, you are experiencing with the device and we would be glad to further assist you.

Regards,
RogersJermaine

[LordDrakkon]

Did you use SmartSwitch when setting up your device to bring over files, apps. And data from a previous device? If so. That is more than likely what is causing your issues. Samsung devices have the best cellular radios/modems in the cellphone world, getting signal and service where other manufacturers devices, especially iPhone's, do not. If you used SmartSwitch. Back up everything you want to keep to a PC or online, factory reset the device. and set it up without restoring any backup to see if you still have issues.

What other troubleshooting have you tried? Have you replaced your SIM? Are you using a pSIM or an eSIM? Have you tried performing a Network Reset on the device followed by powering it off for 5 minutes to allow it to refresh the connection to the Rogers network?