Google Pixel 3 Shutting Off

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
I've Been Around
Posts: 1

Google Pixel 3 Shutting Off

Anyone know why my Google pixel 3 is shutting off when it moves? I will have it on my hand walking and the swing of my arm will shut it off. Even just being in my purse or pocket. It's also running really hot lately. It's less than two years old

 

 

***Edited Labels***

Highlighted
Moderator
Moderator
Posts: 65

Re: Google Pixel 3 Shutting Off

Hello @Ursajoy,

 

Thank you for your post! We are sorry to hear that you are experiencing technical issues with your device. We know how important it is to stay connected at all times. 

 

In order to better assist you, we will need more information on the situation. Can you kindly answer the following questions: 

  • Is the device still under warranty?  
  • Have you completed any troubleshooting steps since noticing the issue?

 

Depending on whether your device is still covered by the manufacturer warranty or not, we’ll be able to guide you through the next steps.

 

Awaiting your Reply.  

 

RogersRob 

Highlighted
I've Been Around
Posts: 1

Re: Google Pixel 3 Shutting Off

My guess is a battery problem. Try turning off wifi when you're not at home. Otherwise the phone continues to search for a wifi signal every 30 seconds.