Galaxy watch 6 not sharing data

[Imartins]

Anyone else having issues with the galaxy watch 6 not sharing data? I activate a galaxy on my account but it does not work at all on LTE network. I have called support and gone to the store many times but support says it is a store issue and store says it is a support issue. I ran out of options.
The watch pairs, I see that it is connected to Rogers but I cannot access the internet and when trying to make a call it says it is not authorized by the service provider.

***Edited Labels***

[RogersJermaine]

Hi @Imartins,

Welcome to the Rogers Community Forums, and thank you for your post! Congratulations on your recent purchase, as that is a great accessory device for your phone. Since your last post, were you able to get the connection issue resolved? If not, we would be happy to take a further look into this for you.

Please feel free to send us a private message to @CommunityHelps so we can assist you further. For more information on how our private messaging system works, please check out our blog.

Regards

RogersJermaine

[ianmeadmckay]

I am also having the exact same issue

[Sahil85]

I am also having the same issue. The store was not able to pair the watch and the phone when they sold the watch to me. I am not able to make/receive calls or use data. Did you have the same issue?

[Imartins]

Yes the same issue. Apparently this is happening at Rogers, the sales people know it and yet they continue to sale the product and not say a thing to customers. Not acceptable at all!

[Imartins]

No thank you! Lost count how many times I called you guys, gone to the store. At this point there is no private message. I will tell everyone I know how horrible you guys are at customer service and how good you are at hiding important information such as " the main reason why you are upgrading your phone and paying $500 is currently not working. We ( Rogers) know that but I won't say a thing to you...".

[Sahil85]

I agree. I have created 2 tickets. Went to three stores and they changed my watch 3 times. All in vain. I dont know why Rogers is still selling the LTE watch when it is not supported by their system.