Save and return unpaid

[Kbh]

Hi, 

ive return my iPhone 12 at the store and they didn't gave me my credit and say they didn't took my phone so i still have to pay for it.

They ask me if I wanted an email of confirmation when i return it and i said yes and never got one and it was in perfect condition.

i wad with chatr and u guys approche me to be in contract with you threw chatr.

im a single mom, gouvernement refuse to give me my student loan after a year and a half waiting for them and studying in law without loan is not cheap. Now i cannot see me kid because i had to pay for two phone and not pay my car insurance,  … and the only thing i was able to do is go get my son in Ontario every weekend because financially i cannot move back close to him since i cannot work either and got no help at all from the our gouvernement. 

I cannot even pay my bankruptcy so i really got nothing to loose i got time to get thing right in and u just really abusing of people by offering them to be in contract with your business and u dont seem to care at all 

[RogersMoin]

Hello, @Kbh.

Thank you for joining our Community and sharing your experience with us.

It's disheartening to learn about the challenges you've been facing with the return of your iPhone 12 and the subsequent billing issues. We understand how difficult this situation must be, particularly given your circumstances.

You may have the return receipt of the device; please contact the store manager where you returned it so it can be investigated and sorted out.

We appreciate your understanding.

Regards,
RogersMoin