Door to door sales agent lied to me

[Kylec9]

Door to door agent lied to me and locked me into 24 month contract. Only found out when im calling to cancel my internet service. Apparently the sales person said there is no contract but with 24 month of promotion, so i signed without reading it. And now it cost me $300 to cancel. Would never use any Rogers again!!! Beware of what they send to you!

*Added Labels*

[RogersCorey]

Hello @Kylec9,

I am sorry to hear of your experience. We highly encourage our customers to read the terms that we send you via email after you accept an offer. 

We offer a 30-day Satisfaction Guarantee for our home services and if you’re not 100% satisfied, we’ll refund eligible fees if you cancel all of your home services within the first 30 days. 

Reviewing the terms as soon as you receive them gives you time to work with us to fix any issues you might find or take advantage of our guarantee.

Regards,

RogersCorey

[Pauly]

We should have some awareness campaign or notices about being cautious from door to door solicitations.  There are always the risk of people misrepresenting a company or misleading customers by not telling them the truth.

Rogers does keep track of who conducted the sale, so it should be very easy to call and request to speak to a supervisor and lodge a complaint against the initial sales agent for misrepresenting the service to you. The more often someone complaints about this behaviour, the more discipline the sales agent will receive and they will learn their lesson not to do this again.