Phone number changed without my approval

[covid2019]

I recently got a call and was offered a plan and repeatedly told the customer service that I want to keep my phone number that I have been using for the last 18 years. and guess what, they change my phone number.

I do not want this plan and phone number, please cancel my plan as soon as you get this email.

You're staff did not understand what I am trying to say. " I WANT TO KEEP THE SAME NUMBER." and she said yes repeatedly!

I WANT TO CANCEL THIS TRANSACTION!

[RSTRA]

You need to contact Rogers directly, asap.

[LordDrakkon]

Calling 611 from your Rogers line and speaking to someone would be the quickest way to get this resolved.

[Pauly]

I'm no expert and do not work for Rogers in any way, but It does sounds like to me they opened a New Line / New Account for you,  and transferred or internally ported your existing number to this new plan/account. 

Did they actually change your cell phone number of your existing line or cancel it?