Mutiple Waybills for Returning Items

[joe_duggan]

Hi there. We recently switched our Internet/TV plans and we received an email that we had to return 3 digital tv adapters. I assumed I would be given one waybill/tracking number for all 3 items, but in my email I was given 3 separate waybills/tracking numbers for all 3 digital adapters. Am I really expected to ship them out in 3 different boxes instead of just using 1 box with 1 tracking number?

[RogersMoin]

Hello, @joe_duggan.

We're thrilled that you joined our Community. Congratulations on migrating to Rogers Xfinity services!

Do you only have digital TV adapters to return? You have also to return the Internet modem.

We can check the account and advise accordingly. Please send @CommunityHelps a private message. We detailed more info about our private messaging in this blog. 

Cheers,

RogersMoin