I financed the phone through Rogers in June 2023. It was recommended that I get Likewize insurance so I did. The phone was stolen, so I went to Rogers - I did not have the $400 deductible at the time so we obtained a new SIM card and used an old phone until I could submit the claim.
I have now been waiting almost 6 months to get a replacement. We submitted a claim, it was denied - took me 4 months to actually get a callback from Likewize only to be told we didn’t have the proper insurance. I went back to Rogers to confirm that we did - called Likewize again still have not heard back. Each time I called I am told a ticket has been made for me to speak to their management team and out of the 20 times I have called in the last six months, I received a call back once. The last time I called, the customer support agent told me that definitely the management team would call back, and the reason they hadn’t called back previously as no tickets have been made. So, each time I called, a ticket was never made for me to speak to the management team.
I escalated to Rogers who told me I would hear back in 48 hours from Likewize and that was over a week ago. This company should be out of business. So incredibly angry and frustrated with this process. I have been told by Rogers that there is nothing that they can do. So I continue to pay for a phone and insurance, for a phone that I do not have. Never using Likewise insurance again, and also considering switching from Rogers to another provider. I don’t understand why Rogers would use such a horrible company for their insurance needs.
