Complaint unresolved

[ramybanoub]

Issue with phone service fee $60, countless chat with specialists , answered feedback and submitted 2 customer feedbacks with no reply . It’s been since May 19,2024 . I can’t find the president office email , it is so frustrating how you treat your customers, can’t wait till my contract ends

*Added Labels*

[RogersYasmine]

Hello @ramybanoub ,

Thanks for posting your concerns here in the community. I can sense that you are pretty upset with how your situation has been handled. 😞

We will need some additional info in order to better understand what happened, before we can assist or comment further:

- Are you referring to the $60 Service Set-up fee that is applied when activating a new wireless device?

- Where was the activation completed? (Ex: in-store, over the telephone, through Live Chat, etc.)

- Were you advised that this $60 fee would be credited/waived? If so, was this documented somewhere such as on your paperwork or in your account notes?

We look forward to your response!

RogersYasmine