Cannot close an account

[PaulBu]

Hi all,

It has been a painful experience trying to close down my cell phone account which I no longer needed or used.  I first asked for my account to be terminated back on August 1st and the agent suggested that I switched over to pre-paid instead, to which I agreed.  For some reasons, this has never been done until now.  This with almost weekly follow-ups.  In the meantime, Rogers keeps sending me piling bills and saying this will go to credit collection.  Every time I called, I got thrown to many different teams (credit operations said they can't do anything when the account is active, customer service said back office needs to close this first, and there is no way to contact back office).  Does anyone have similar experience?  Can anyone suggest the way to get through this mess?

Thanks so much in advance,

Paul 

***Edited Labels***

[Pauly]

wouldn't it have been easier to open a new prepaid account yourself? anyone can do this via self serve, and then request your postpaid number to be ported in. once the number is ported, the postpaid account is automatically closed for good.

sounds like the reps who tried to do it did not know the correct procedure or they forgot how to do it or did something totally different?

[PaulBu]

Thanks Pauly, unfortunately I wasn't aware of this at the time and am hesitant to do anything new as it may override my previous request (besides, my account is now froze because of the outstanding amount due during this period).