Billing issue: I am being billed for a service I don’t even have!

[GP51]

We had scheduled a set up of Roger’s services in August.  Technician NEVER showed up but we are being billed for a service we do not have.  I have tried many times to get the bill removed but without success.  Is there anyone out there who has had a similar issue?  This charge is starting to impact my credit rating and I can’t get Roger’s customer service to correct THEIR error.  They keep saying I need to call and ask for the service to be removed. No one in the billing department seems to be getting the message.  

[RogersCorey]

Good morning @GP51!

I am sorry to hear that you're having difficulty having this service removed even though it wasn't initially installed. It is correct that you would have to call in if you're looking to have any services cancelled. 

Please contact us at: 1 866 346-3430 for full assistance.

Regards,

RogersCorey

[GP51]

As I’ve said,I have called already.  This is the email used on this account and I am asking AGAIN for you to stop this nonsense and cancel this account!  The mistake is yours!  Clean up your mess!

[RogersJo]

Good Morning @GP51, 

We're sorry to hear about the issues you've faced while requesting the cancellation of your account. This is most certainly not the type of experience we want you to be having. 😥 

Have you had the chance to connect with us using the number @RogersCorey proposed to get your request processed? Regrettably, we're unable to cancel service(s) via this platform. 

Looking forward to hearing from you, 

RogersJo