Had the same situation today when I called. Promotions ending in a few
weeks and had read where they want people to switch over to Ignite. When
I tried got the same explanation that self install is only for new
customers. Its a cable running in the h...
Very similar experience for me today. Promotion pricing ending in a
couple weeks. Inquired about the ignite tv told I am not eligible for it
at this date. Do not understand how a new install would be able to self
install but existing can not self ins...