Rogers On Demand not updated with any new shows since October 9th 2024

[jan17]

Is anyone else having problems accessing any new shows on Demand on the old cable system?  I have missed several shows over the past 2 weeks and nothing appears to be working at Rogers on their automated updates.  The last shows recorded for several shows on Global, City and CTV all appear the be October 9th.  It's now October 25th.  Two long conversations with Rogers technical support and phone messages back saying that nothing appears to be wrong with this service.  I'm apparently the only person that this is affecting.  Guess it's time to find another service provider.  One technician suggested that I download the app and watch the shows on a phone or computer.  Great for a family of four to watch shows on a laptop.  Not everyone has a smart phone and that would be even worse for the group viewing.

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@jan17 wrote:

One technician suggested that I download the app and watch the shows on a phone or computer.  

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I'm sorry I can't help with your particular problem, however, you don't watch on the device, rather you cast to a TV or connect via HDMI to a TV to watch the programme if there are several people or if you desire immersive audio and video.

It's not surprising though that legacy digital cable is not being supported from a technical standpoint.  IgniteTV has been around for 6.5 years and Rogers wants digital cable customers to migrate to IgniteTV. Frankly, I'm very surprised that it's taken this long and that there are still legacy digital cable customers.

Having two different platforms is costing all Rogers customers a lot of money.

[mebe]

About 2 weeks ago, Rogers called to let me know that the On Demand service for Digital Legacy TV would be reduced very soon, and to look for upcoming emails for further explanation. I haven't received anything, but I also don't have any new On Demand content, plus many episodes have been removed.

Obviously, many Rogers employees are not aware of the intentional lack of On Demand updates.

I rarely use On Demand, since I use my PVR to record shows, or the Internet to watch whatever I missed.

[Deedee7]

You are not the only one. I haven't had new shows added to on demand since last weekend

[jan17]

Thanks.  Unfortunately I don't have any TVs with HDMI hookup and not sure how to cast to a TV.  My TVs are old and only have cable connections.

[jan17]

Thanks for all responses.  Unfortunately I'm not happy with Rogers and their communication or lack thereof.  I received 2 letters stating that my equipment would would not work after 2 separate dates.  One had been disposed of many years ago and all others are still operational even after they were to be extinct 2 months ago,  No communication was issued on the changes in On Demand and obviously 3 technicians at Rogers were not made aware of these changes either.  I still have no updates in On Demand from 3 weeks ago but no changes in the monthly billing reflecting this lack of service which we are paying for.  Definitely time to look at other providers.

[jan17 · Accepted solution]

Just received a call from Rogers and it appears that the problem has been fixed and shows are again added to On Demand since October 9th.  Hope this helps.

[mebe]

I'm surprised that Rogers fixed it.
Digital legacy TV night survive at least another year.

A Legacy that reminds me of the PlayStation 2 (video game system) ... both being the last systems that I owned.

[jan17]

I'm sorry I don't understand how an automated system to update the On Demand programming continually ceases to work properly.  The programs have again not been updated for 2 weeks and this is frustrating for those of us who are paying for the service.  This is the second time I have posted for this and have made several phone calls and on-line conversations.  Definitely time to change carriers.  I don't have a TV with HDMI capability and am on Rogers Cable.  Get your act together or you will lose more customers.

[mebe]

Mamy automated systems will run into brick walls and fail to perform as expected. The Legacy On Demand service has the extra burden of trying to provide both a SD and HD version for the content. That is something that the update software fails to do for almost every TV series.

And although there are many TV shows like High Potential (episode 7 - CTV) that are missing episodes, there are still many shows like Matlock (Global) that are fully updated (except of course still missing some SD or HD versions).

Calling Rogers is always going to be a necessary inconvenience if you don't or can't use the Internet to watch the missing content.

Bell's legacy On Demand service is even more restrictive than the Rogers one, so switching providers isn't always the right move.

If you get a newer TV, you can try Rogers Ignite On Demand. Play with it at the store first.

[mebe]

Not sure if this is regional or Canada-wide, but it appears that the main CBC channel has recently opted out of Legacy digital On Demand. Many of the broadcast vendors don't want to waste their time uploading content to a dying system with a dwindling subscriber base.

Rogers has tried to purge all evidence that CBC ever existed as an On Demand option, but accidentally left one CBC logo in the Dramas and Comedies section. So I clicked it, then clicked the CBC logo to see an error message: Sorry, you are unable to browse to the selected destination. Unplug and reboot box, then call Rogers and quote error code VOD#44.

I called tech support, and they zapped my box to see if I was missing am update (but I wasn't), and opened a ticket. The response said that the source of the problem couldn't be found. Sorry for any inconvenience it caused.

[jan17]

Funny I received the same message by phone within minutes of hanging up with technical help which had just told me that they were escalating the ticket.  I'm not sure Rogers knows what it is doing in the old or new system,  My neighbours signed up with Ignite a few months ago and still have no "On Demand".  They spent hours on the phone for several issues with no success.

[mebe]

Rogers finally removed the CBC logo from the Dramas and Comedies section.

There used to be some CBC concerts in the Music/Concerts section, but now that it's been removed from that location, it correctly gives a VOD#44 error message.

None of the CBC content had commercials, plus you could use the FF function to get past boring stuff. CBC wants us to now use its website or Apps to continue watching.

[mebe]

The Legacy On Demand purge continues ... As far as I can tell, All traces of Jimmy Kimmel Live (CityTv) and Late Night with Seth Myers (CTV) have been deleted.

No idea why.