Channels

[Dug320]

Gateway and our TV package is no longer available.  I took the "ulitmate" package to see what I would and not watch.  I went through all the channels and discovered 51 channels I will not watch and 6 not in the package I would like.  Two chats later and I am at a loss to figure out the price difference. 

***Edited Labels***

[RogersZia]

Hello @Dug320,

Welcome to the Community!

We'd be more than happy to help you make an informed choice. You can review the available TV packages here: https://www.rogers.com/tv-plans.

You can also send us a private message @CommunityHelps and we can go over the channels you wish to keep and find you a package that best works for you. 

RogersZia

[Dug320]

Thank you for the link and another contribution to my frustration.    A simple check of availability is greeted with:  Sorry! Ignite Bundles aren’t available in your area.

I am on Shaw/Rogers

I am on Shaw/Rogers. 

[RogersMoin]

Hello, @Dug320.

We appreciate the clarification; thank you for being a Rogers Together with Shaw family member. Please connect with us at Contact Us | Rogers Together With Shaw so we can check the TV packages for you. 

Thank you for your patience and understanding. 

Regards,

RogersMoin

[Dug320]

I have tried the chat and found it did not meet my needs as I lacked the time to review the channels and then provide channels I want to keep/delete in writing.

[Dug320]

I followed the instructions and sent a private message with no reply.

After waiting 43 minutes and then spending another 17 minutes in the chat I was told to compile a list of stations (not channels) I wish to watch.  Now I have to go back to the chat and wait and wait and .......

[57]

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@Dug320 wrote: I followed the instructions and sent a private message with no reply.

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Conversing via PM is similar to e-mail. Sometimes someone will respond quickly, other times that person may be busy and take longer (hours) to get back to you.  It is not like chat.

[Dug320]

I sent my PM three days ago. 

[RogersMoin]

We have responded to your PM. As suggested in this thread and the PMs, you must contact Contact Us | Rogers Together With Shaw to change your TV package. Currently, we only have access to Rogers East Internet/TV accounts. Thank you for understanding. 

Regards,

RogersMoin

[Dug320]

Once again Rogers reinforces my frustration in dealing with the channel lineup.  Perhaps a disclaimer on the community forums for Roger/Shaw customers should be displayed with reference to Roger's inability to directly address former Shaw (now Rogers) customers and their issues.