Hello @RedBerry11,
I completely understand where you are coming from here in regards to your security system and ensuring you are fully protected at all times. I know how important it is to feel safe with your security system.
At the moment the login is based on a Single Sign-On (SSO) system so currently the logins will have to remain the same but with the recent upgrades to the Anyplace TV App, you definitely do raise a good point! I would like to reassure you that disarming your system requires more than just the login info as you have to enter the PIN code for the system to arm or disarm as well as deactivating any of your sensors.
I would recommend changing your passwords on a frequent basis and use a password that is complicated for additional security. The Anyplace TV App provides the option to "Keep me signed in" so if you are worried about nefarious parties getting your login info that way it would be a good idea to enable that setting.
I will pass along your suggestion for a unique identifier for the Smart Home Monitoring system and we appreciate your feedback on this matter.
RogersTony
I had issues with one of my bulbs a while back.
Was paired for the longest time.. then wasnt.
Followed the instructions but couldnt get it working.
Had to get someone out to try and fix it.
(think they replaced.. as he couldnt get it done either)
Hello @FlopPack,
Welcome to the Rogers Community Forums! 😃
Thanks so much for your post. I know how important it is to be able to view and save your video recordings for your system. We definitely want to look into this for you and hopefully, avoid having to purchase a new card.
Please try the following steps to get the Touchpad to recognized:
1. Please remove the card.
2. Wait 30 secs after home screen restores.
3. Confirm cameras images loading on the touchscreen.
4. Re-insert card.
5. Tap on <View Recorded Video> button.
6. The screen should then ask if you wish to "Delete ALL record video" = Answer tap on YES.
7. Start TVR recording on the desired camera by tapping the REC button on upper left of the image.
Let us know if this works for you!
RogersTony
This may fall into one of those grey areas.
Are rogers supposed to install the cameras and where you want them? Yes.
BUT
They are not supposed to do any major work otherwise.. they do not fish cables though walls, etc..
So it can be limited to WHERE the cameras are and where they need to be plugged in.
Now, they have to be plugged in.
They plug in to the back of the camera via a CAT5 cable, that then goes into the AC adapter which has a cat5 connector on it. So it potentially doesnt have to be plugged right near where the closest outlet is.
If you say have a garage near by, you could run a longer cat5 cable through a soffit or something across to the garage and then into an outlet there.
Hello @aycee,
I can completely understand how important it is to ensure the cameras for your newly installed security system are set up properly so you don't run into any issues in the future.
It is very strange that the technician would opt to use an indoor surge protector outdoors, this is definitely not ideal as it is unlikely to fare well once exposed to the harsh Canadian winter. The cameras and the connectors, on the other hand, are definitely rated for outdoors. Was the surge protector provided by the technician or was it one that you had at home already? Was it installed this way because you have multiple cameras and only one outdoor power socket?
We look forward to your response so we can determine what the best course of action going forward will be.
RogersTony
Hello @naaanan,
Welcome to the Rogers Community Forum! 😃
I can understand how convenient it would be to be able to re-arrange the order of the different armed states. We love to hear this type of suggestion and feedback from our customers. We will definitely pass this along to the Product teams for Smart Home Monitoring to review.
Thanks so much for taking the time to provide us with this great suggestion.
RogersTony
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