comwave

[Jeffreyting]

I received an email with the Rogers logo on it, from the address rogers@e.rogers.com, offering a promotion for 120 Mbps at $20.25 per month from Comwave. However, when I called Rogers customer service, they said they couldn’t find that promotion in my profile. How can I verify if this email is legitimate or just spam? Has anyone had a similar experience?

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[-G- · Accepted solution]

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@Jeffreyting wrote:

I received an email with the Rogers logo on it, from the address rogers@e.rogers.com, offering a promotion for 120 Mbps at $20.25 per month from Comwave. However, when I called Rogers customer service, they said they couldn’t find that promotion in my profile. How can I verify if this email is legitimate or just spam? Has anyone had a similar experience?

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First, $20.25 is ridiculously cheap for 120 Mbps Internet.  Not even CarryTel will offer a 3-month promo price for 100 Mbps that is that low.

I have also never seen Rogers actively promote Comwave.  If you go to the Comwave web site and enter an address that is in Rogers' territory, they will not even let you sign up for their service online.  Instead, they invite you to call their toll-free number (1-877-474-6638) to confirm availability.

Email addresses can be spoofed.  You would have to inspect the email headers to see whether the message was actually sent by/from or on behalf of Rogers.  You can also contact Comwave to see whether that offer is legit and available to you as well.

[Pauly]

It's been in the news that Rogers acquired Comwave. However they are still treating Comwave as a separate company with their own telephone number. Instead of calling Rogers, give Comwave a call, they might have more information about this. 1-866-542-6694

[57]

If you do a search for Comwave reviews or similar terms you will find that their service is terrible.  

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@57 wrote:

If you do a search for Comwave reviews or similar terms you will find that their service is terrible.  

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Yes, but you really need to look at the underlying reasons for the poor reviews.  If you are lucky and the Rogers network (or whoever the incumbent is in your area) works well, you get good service at a fair price and you never need to call tech support, you will give your ISP a good review.  If you are a TPIA customer and experience technical problems with the Rogers network, Rogers will typically do their worst to resolve your problem and will have no qualms about making your life a living h311.  (Yes, I have had first-hand experience with this.)  Couple that with being locked into a multi-year contract, as many Comwave customers apparently have been, and you will not have many kind things to say.  The TPIA providers offering the cheapest service will also cut corners -- their network connections will be oversubscribed and they will need to throttle traffic at peak times, they can't afford to hire good people in key technical and customer-facing roles, or they can't invest enough to build reliable core infrastructure to support their customers and their business.  Sometimes, the apparent poor service is also just because the customer has no clue about how to properly install Wi-Fi in their home... but they will still blame their service provider.

With Comwave now being owned by Rogers, they should now be able to provide a better quality service to their customers.

As for me, all I really need is a decent no-frills Internet connection that works as it should.  I'm willing to pay for good service but not willing to overpay,  Just give me what I need and nothing that I don't.  Sadly, to get that, I may need to move.

Back to Comwave... they were offering Gigabit Internet with a 100 Mbps upload, and a simple Hitron modem (no mobile apps required) for $55/month.  Their TV service is also very competitively priced,  If they can actually offer a decent service that won't be a support nightmare when problems arise, I would happily take it over the  Xfinity-branded hardware and services.  (Yes, I'm a bit cranky at the moment because the cost of Rogers' services keep increasing but the quality is going in the wrong direction.)