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@Jeffreyting wrote:
I received an email with the Rogers logo on it, from the address rogers@e.rogers.com, offering a promotion for 120 Mbps at $20.25 per month from Comwave. However, when I called Rogers customer service, they said they couldn’t find that promotion in my profile. How can I verify if this email is legitimate or just spam? Has anyone had a similar experience?
First, $20.25 is ridiculously cheap for 120 Mbps Internet. Not even CarryTel will offer a 3-month promo price for 100 Mbps that is that low.
I have also never seen Rogers actively promote Comwave. If you go to the Comwave web site and enter an address that is in Rogers' territory, they will not even let you sign up for their service online. Instead, they invite you to call their toll-free number (1-877-474-6638) to confirm availability.
Email addresses can be spoofed. You would have to inspect the email headers to see whether the message was actually sent by/from or on behalf of Rogers. You can also contact Comwave to see whether that offer is legit and available to you as well.
@Jeffreyting wrote:
I received an email with the Rogers logo on it, from the address rogers@e.rogers.com, offering a promotion for 120 Mbps at $20.25 per month from Comwave. However, when I called Rogers customer service, they said they couldn’t find that promotion in my profile. How can I verify if this email is legitimate or just spam? Has anyone had a similar experience?
First, $20.25 is ridiculously cheap for 120 Mbps Internet. Not even CarryTel will offer a 3-month promo price for 100 Mbps that is that low.
I have also never seen Rogers actively promote Comwave. If you go to the Comwave web site and enter an address that is in Rogers' territory, they will not even let you sign up for their service online. Instead, they invite you to call their toll-free number (1-877-474-6638) to confirm availability.
Email addresses can be spoofed. You would have to inspect the email headers to see whether the message was actually sent by/from or on behalf of Rogers. You can also contact Comwave to see whether that offer is legit and available to you as well.
It's been in the news that Rogers acquired Comwave. However they are still treating Comwave as a separate company with their own telephone number. Instead of calling Rogers, give Comwave a call, they might have more information about this. 1-866-542-6694
If you do a search for Comwave reviews or similar terms you will find that their service is terrible.
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