@sarahbracewell make sure that you have a pin number on your account so that it can't be accessed by anyone else. When you receive a text message asking if you want to port your number out of Rogers, reply No, or don't reply at all. If there is no response, the request should time out and become invalid. I don't remember what the timeout interval happens to be.
If you don't have a pin on your account, contact the moderators to set one up. To do that, contact the moderators. @CommunityHelps is the group address for the moderators here on the Rogers Forum. When you're logged into the forum, follow this link to the @CommunityHelps page. On that page will be a link on the right hand side to Send a Message. Follow that link to the message composition page. The address will fill in automatically. Fill in the subject and details, including your account number and when the message is complete, hit Send Message at the bottom. I would also ask them to add a note to your account indicating that someone is attempting to take over your phone number, without authorization from you.
When you're logged into the forum, look for a number overlaying the envelope symbol at the upper right hand corner. That will indicate that there's an inbound message for you. Follow that envelope symbol as it serves as a link to the message inbox and outbox. From the response in the inbox you can then message back and forth as required. There will be an authentication procedure that you will have to complete in order to service any change requests for your account.
To send anyone else on the forum a message, including @CommunityHelps, hover your mouse over their user name and a popup will appear with a link to send a Private Message. Follow that Private Message link to the message composition page and as before the message addressee will fill in automatically. Fill in the subject and details and hit Send Message when you're ready to send the message.
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