Fraud charges and the lack of support

[Cathryn]

I received a call from someone in October claiming to be from rogers offering a promo. Short story, it was fraud and I contacted Rogers whom made me to believe they would protect my account and reverse any changes.

It is now Middle of December and nothing has been done. My November bill had additions to lines and then reversal to lines and it was a complete mess. After a long wait time I reached someone and they gave the same old song and dance and assured yep we will fix it. December bill was even more a mess and still charged for services I did not ask for. Call and sat on line with rogers 2x last week for a total of almost 6 hours. Told to call back this week and everything should be done thru fraud dept. Called today to find out fraud closed case and said the charges have nothing to do with them. (You need to see my HUH face) Needless to say, my edge program ends Jan 8th. I think its time I say Good bye to rogers. 

Friends, be careful on who you provide your account info too, I hope you dont need to spend wasted time online to resolve.

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[RogersJo]

Greetings @Cathryn, 

Yikes! I'm sorry to hear what occurred. We'd hate to see you go! 😥 With all the scams out there nowadays, one just can't be too cautious. Has the issue been resolved since you last posted?

We'd be more than happy to take a further look at your account in hopes of finding a resolution. Please feel free to send us a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here. 

For future reference, I found a super insightful blog regarding how to Protect Yourself Against Fraud. 

Looking forward to hearing from you, 

RogersJo 

[Cathryn]

If you can support this, that would be awesome. Its an issue with my line. October bill 69.69 Normal, November/December is out of wack.