Rogers Ignite Big Button Remote for Seniors

[wilson9]

Hello,

I recently installed Ignite TV at my parent's home, they are 90 and 93 yrs old.

WHAT A MISTAKE!!

They are completely stressed out about the remote, can't use it and now both of their TV's have "quit".  They inadvertently change the input and get flustered and don't know how to fix it, are unable to follow instructions on remedy.  I live more than 2 hours away.  I saw the "Big Button Remote for Seniors" online, called ALL the Rogers stores, nobody can help me get them.  I need two of these remotes.  Why is it so hard to find them?  How can I get them sent out?  I have so much regret for stressing out my elderly parents.  Please help!!

Thanks kindly.

**Labels Added**

[Lorne4]

I highly agree. We've had the Seniors Big Button Remote from Rogers for more than a year now and we've used it solely from the day we got it. Early on we showed it to our 94 year old neighbour and he immediately got one too and loves it.

[asturias7]

Hello,

you will surely get the Big Button Remotes via live chat by logging into your MyRogers account. I had an agent place the order (it was late in the evening as well) and the remotes actually arrived the day after. There is no charge for them. Make sure you tell the agent it is for your elderly parents, you will be asked for their relevant info (account numbers, etc).