Other symptoms of poor WiFi coverage include:
- Delayed response to voice commands when using the Rogers Xfinity Voice Remote
- Pixelization, breaking up of images or freezing during streaming
To help resolve all these issues, consider the following troubleshooting tips.
Step 1: Make sure your Rogers Xfinity Gateway modem is in an optimal place for WiFi coverage
It could be that your modem is placed too far from your Rogers Xfinity Entertainment box, resulting in a poor WiFi connection. For the best experience, make sure your modem is:
- Upright (i.e. with the angled top side pointing towards the ceiling)
- In open, plain sight
- In a well-ventilated location to prevent overheating (i.e., on a hard surface above floor level)
- As far away as possible from barriers that would block or degrade WiFi signal -- at least a foot away
- Away from other sources of WiFi noise or interference (e.g., electrical panels, cordless phones, baby monitors, WiFi access points or routers for other services like home security, wireless speakers or smart devices)
Keep in mind, the modem is the source of your WiFi signal, so its placement is crucial for the most optimal connection for all your devices.
The location of your Rogers Xfinity Entertainment box also matters. Make sure it’s not wedged behind the TV, a brick wall or other electronics and barriers for the strongest WiFi signal.
Tip: If possible, connect the Rogers Xfinity Entertainment box to your modem with an Ethernet cable. It’s the most reliable connection for any device and eliminates the many variables affecting WiFi communication.
For more tips on modem placement, visit this page.
Step 2: Check if other devices in your home are also experiencing issues connecting or disconnecting from the internet
If so, you may be experiencing issues with your internet service in general. To troubleshoot:
- Check that the coax cable connection from the wall to your Rogers Xfinity Gateway modem is screwed on securely at both ends.
- Try restarting your Rogers Xfinity Gateway using the Ignite HomeConnect app or by unplugging it for 15 seconds.
If not, continue to the next step.
Step 3: Restart your Rogers Xfinity Entertainment box
This will refresh its memory and also force it to reconnect with your home WiFi network.
Step 4: Run a speed test
At the location of your Rogers Xfinity Entertainment box, run a speed test using another device that’s connected to your home WiFi network. For stable streaming, you need at least 25 Mbps. You can find the steps on how to run a speed test here.
If you have Rogers Xfinity WiFi Boost Pods, make sure that none of them have been unplugged. Also check the Rogers Xfinity app to confirm that they’ve been placed optimally.
Still having issues?
If you’re still experiencing issues after running through the above steps, create a post in the Rogers Xfinity TV board with the details of your issue and the steps you've tried thus far so the community can assist you.
