on 06-20-2023 12:33 PM - edited 2 weeks ago by RogersZia
I was watching a program at home, but when I left, I couldn’t watch it on the app. There are a few potential reasons for this.
Were you watching an On Demand program?
Due to restrictions by content providers, some On Demand programs can only be viewed when you’re connected to your Rogers Xfinity home network.
Were you watching a Cloud PVR recording?
You can only watch a Cloud PVR recording after it has finished recording. If the recording is still in progress, you’ll have to wait until it is complete to watch it on the go.
Were you watching live TV?
Due to restrictions by content providers, some live TV channels can only be viewed when you’re connected to your home network.
The app says I’m not at home, but I am at my house
There are a few things you can do when this happens. Give these options a try.
My downloaded program is corrupted and won’t play
There are a few things you can do when this happens. Give these options a try.
A channel in my channel lineup isn’t showing up in my TV listings
If you don’t see a channel that you should have in your lineup, contact us and we’ll get it working for you.